Help & Support

Find answers to common questions about quickChallan.

🔐 Account & Security

lock_reset I forgot my Password. How do I reset it?
Go to the Login screen and click the "Forgot Password?" link. Enter your registered email address, and we will send you a password reset link immediately.
vpn_key_off I lost my Encryption PIN (6-digit key). Can you recover it?
Short Answer: No.
For your security, quickChallan uses Zero-Knowledge Encryption. This means your data is locked with your PIN before it leaves your device. We do not store your PIN on our servers. If you lose it, we cannot unlock your data.

Solution: If you previously exported a Backup Checksum/Key, you can use the "Restore Encryption Key" option on the Login screen. If not, you may need to reset your account data.

🛠 App Features

add_circle How do I create a new Challan?
1. Navigate to the Challan tab.
2. Tap the + (Add) button.
3. Select a Party (Customer) and add Items from your Inventory.
4. Click Save or Share PDF directly to WhatsApp.
wifi_off Does the app work offline?
Yes! You can view your Ledger and Inventory offline. However, to create new Sync-enabled transactions or back up your data, you need an internet connection.
door_front How do I bill Doors?
Ideally, you track Doors by Thickness in Inventory (e.g., 30mm, 35mm).
When creating a Challan, you just enter the Height & Width (Inches) and Quantity. The app automatically converts this to Sq.Ft area for the final amount.

📊 Business & Value

savings How does quickChallan save me money?
1. Prevents Calculation Leaks: Manual calculation of Running Feet and Square Feet often leads to small errors. Losing just ₹10 on every 10th bill adds up to thousands per month.
2. Cut-Piece Tracking: We help you track and sell existing cut-pieces instead of cutting fresh sheets, directly improving your margins.
3. Professional Image: Digital challans create trust with customers, leading to repeat business.
file_download Can I export my data for Tally/Accounting?
Yes. You can export your Monthly Sales and Purchase reports as CSV/Excel files. These can be easily shared with your Chartered Accountant (CA) or imported into standard accounting software.

📞 Support

support_agent How do I contact support?
For any technical issues or billing inquiries, please email us directly at:
quickchallan@gmail.com